Welcome to the Command Cigars FAQ page, where we address common inquiries to ensure your experience with us is seamless and enjoyable. If you have any further questions that are not answered here, please don’t hesitate to contact our customer service team for assistance.
FAQ’s
To place an order with Command Cigars, simply browse our collection of fine cigars, select your desired products, and proceed to checkout. Follow the prompts to enter your shipping and payment information, and your order will be on its way to you in no time.
We accept a variety of payment methods, including major credit cards such as Visa, Mastercard, American Express, and Discover.
Shipping times vary depending on your location and the shipping option you choose at checkout. Standard shipping typically takes 3-5 business days, while local shipping may take 1-2 business days for delivery. Please note that orders are processed within 1-2 business days before shipping.
We offer refunds for broken cigars if reported within 48 hours of receiving your order. For other issues, such as incorrect items received or quality concerns, we may offer store credit or replacement items. Please see our Return Policy page for more details.
Our customer service team is available to assist you Monday through Friday, from 9:00 AM to 5:00 PM (CST). You can reach us via email at info@commandcigars.com or by phone at 816-266-5736.
Yes, we occasionally offer discounts and promotions on select products. Be sure to follow us on social media to stay updated on the latest offers and exclusive deals.
Yes, all our cigars are meticulously handcrafted by skilled artisans using the finest tobacco leaves. Each cigar is a testament to our commitment to quality and craftsmanship.
We hope this FAQ section has addressed any questions you may have. If you need further assistance, please don’t hesitate to reach out to us. Thank you for choosing Command Cigars—we appreciate your business!